📘 Introduction

If Creator Studio pages, images, or tools are not loading correctly, the issue may be caused by network firewall restrictions or content filtering systems used by your school.

This article provides the required domains and services that must be allowed for Creator Studio to function correctly.

These instructions are intended for school IT administrators responsible for managing network security and firewall settings.

🔌 Required Network Ports

Creator Studio requires the following network ports to be open:

• Port 80 (HTTP)
• Port 443 (HTTPS)

Most school networks already allow these ports, but restrictive firewalls or filtering systems may block specific services routed through them.

🌐 Complete Domain Whitelist

If your school network uses firewall filtering, content filtering, or DNS restrictions, ensure the following domains are allowed.

This list includes Creator Studio services, image storage, storefront services, and required third-party services.

IT administrators can copy and paste the full list below directly into firewall or DNS allow lists.

☁️ Testing Amazon S3 Storage Access

Creator Studio uses Amazon S3-hosted resources as part of image delivery and storage.

Your IT team can verify that Amazon S3 traffic is not being blocked by testing access to AWS S3 endpoints from the affected network.

Confirm that:

• HTTPS traffic to Amazon S3 is allowed over port 443.
• DNS requests for S3-hosted resources resolve successfully.
• Firewall, proxy, content filtering, or SSL inspection rules are not blocking AWS S3 traffic.
• Requests to the S3 domains listed in the network requirements are not being denied or filtered.

Testing should be performed from the same device and network where Creator Studio is experiencing the issue.

🏫 Network Filtering Systems (Example: iBoss)

If your school uses network filtering systems such as iBoss, Creator Studio domains may need to be bypassed within the filtering system.

Possible IT solutions include:

• bypassing Creator Studio domains from SSL inspection or SSL decryption
• bypassing domains within the network PAC file
• adding Creator Studio domains to the firewall allow list

Once the required domains are allowed, Creator Studio services should load normally.