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FAQ

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Ads & Revenue
    Personalization Parent Ads (Adviser)
  • Using Creator Studio
    Getting Started Project Setup & Management Photos & Media Portraits & Student Data Layout and Page Design Tools Covers External Design Tools Team Management
  • For Parents
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  • FAQ
  • Troubleshooting
  • Adviser FAQ
  • Proofing & Finalization
  • Online Storefront & Order Management
+ More

FAQ

Quick answers to common questions about using Creator Studio Pro.

  • Portrait Layout FAQ
  • Is There a Limit on the Number of Photos I Can Upload?
  • Why Don’t All Portrait Photos Appear in the Yearbook?
  • What is the "Unassigned" category?
  • What Is a Section?
  • What File Types and Upload Sizes Are Supported in Creator Studio?
  • Can Advisers See the Progress of All Pages in the Yearbook?
  • Can Multiple Students Work on the Same Yearbook?
  • Do I Have to Upload My Videos to YouTube to Create a QR Code?
  • What Are Creator Studio’s Minimum System Requirements?
  • Why Does My Image Say It’s Too Large?
  • Which Option Should I Use to Reuse an Existing Design or Project?
  • Why Am I Receiving a “File Too Large” Error When Uploading Photos?
  • What Do the Colored Lines on My Page Mean?
  • Will My Images Be Cut Off During Printing?
  • Where Is My Yearbook Order and When Will It Arrive?
  • Can Parents or Other People Outside the Yearbook Staff View Our Photos?
  • Can I Use Creator Studio on an iPad or Tablet?

Popular Articles

  1. Design Your Yearbook Cover
  2. Manage Pages with the Ladder
  3. Edit Freeform Pages
  4. Add and Manage Team Members
  5. Manage Sections (Section Books)
  6. Manage Portrait Pages (Ladder Books)
  7. Apply and Edit Portrait Layouts
  8. Object Locking
  9. Portrait Workflow Guide

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